Refund & Warranty Policy

This Refund & Warranty Policy (“Policy”) applies to all digital products and services sold by LIMAR Consulting LLC, located at 1207 Delaware Ave, #1305, Wilmington, Delaware, United States, 19806, through the website www.trychaoscraft.com (the “Site”).

We value customer satisfaction and transparency. Please read this Policy carefully before making a purchase.

1. Nature of Our Products

All products sold on our Site are digital goods, such as PDF guides, ebooks, templates, and digital tools.

Because digital products are delivered instantly and cannot be “returned” in the traditional sense, refund and warranty terms differ from those applicable to physical goods.

2. Refund Policy

2.1 Eligibility

We offer a 14-day refund period (“cooling-off period”) starting from the date of purchase. If 14 days have passed since your purchase, we cannot issue a refund.

Refunds apply if:

You are dissatisfied with the digital product for reasonable grounds.

You submit your refund request within the 14-day period.

Refunds do not apply if:

You request a refund after the 14-day window has expired.

You misuse, redistribute, or otherwise breach our Terms & Conditions regarding product usage.

You purchased by mistake but have already accessed, downloaded, or used the product.

2.2 How to Request a Refund

To request a refund, please contact us at [email protected] with:

Your full name and email address used at purchase

Order number and purchase date

Reason for requesting the refund

Our team will review your request and respond within 5 business days. Approved refunds will be processed automatically to your original payment method via Stripe. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

2.3 Exceptions

Multiple refunds: Customers who repeatedly purchase and request refunds may be denied future purchases or refunds.

Discounted products: Refunds will be processed at the purchase price paid, not the regular list price.

3. Warranty Policy

3.1 Legal Warranty (EU Compliance)

For customers located in the European Union, United Kingdom, Switzerland, and other jurisdictions with mandatory consumer protection laws, digital goods must comply with the description provided at the time of purchase.

If a product is defective or not as described, you may request a remedy within 14 days of purchase.

Remedies may include: (i) correction or replacement of the digital product, or (ii) a full refund.

3.2 Commercial Warranty (Satisfaction Guarantee)

In addition to the legal warranty, we voluntarily provide a “14-Day Money-Back Satisfaction Guarantee” for all customers worldwide:

If you are not satisfied for any reason within 14 days of purchase, you may request a refund.

This applies regardless of whether you are in a jurisdiction with mandatory consumer protection rights.

3.3 Warranty Exclusions

This warranty does not cover:

Dissatisfaction caused by misuse of the product (e.g., altering files, technical manipulation).

Issues caused by third-party software or hardware incompatibility beyond our control.

Customer error (e.g., accidental deletion of files after download).

4. Limitation of Liability

To the maximum extent permitted by law:

Our liability under this Policy is strictly limited to the amount you paid for the product.

We are not responsible for indirect damages such as loss of income, business interruption, or data loss.

5. Governing Law

This Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
For EU/UK consumers, mandatory consumer rights under local law remain unaffected.

6. Contact Us

For refund or warranty claims, please contact us at:

LIMAR Consulting LLC

1207 Delaware Ave, #1305

Wilmington, Delaware, United States, 19806

Email: [email protected]